Shipping & Handling

All orders will receive full tracking information sent via email. All orders from NTMHeart are 100% custom and made to order which means it takes time to produce your item. 

Please allow 4-5 weeks for your order to be produced, shipped, and delivered to you. Tracking information will be sent to you within 2 weeks from the time of purchase. You can track your orders progress at any time by clicking here.

NTMHeart ships to the exact address provided to us at checkout and is not liable for packages once they are confirmed delivered via tracking. If your tracking shows the package as delivered but you do not have it, please get in touch with your neighbors, mailman, or mailroom before contacting us. NTMHeart will not refund or replace orders that get lost due to providing us with an incomplete shipping address.